GRIEVANCE REDRESSAL MECHANISM
CredBuddha values customer service as a critical aspect of its business. With a focus on continuous growth and customer satisfaction, we believe in providing efficient and prompt services to both attract new customers and retain existing ones. To enhance the customer experience, we have established a comprehensive grievance redressal mechanism to ensure that complaints are addressed promptly, fairly, and effectively.
Escalation of complaints:
First Level Customers can reach out to the support team at CredBuddha for any queries, issues, or grievances. The customer may:
- Write an email to: [email protected]
- Contact us via the official website: www.credbuddha.com
Our support team is operational from 10:00 am to 6:30 pm, Monday to Friday (except on public holidays).
Grievance Officer (Level 1):
Name: Sai Sree Lalam
Contact Details:
Email: [email protected]
Phone: 9154905274
Response Time: CredBuddha will address the grievance within 7 working days of receipt.
Escalation of complaints: Second Level
If the customer is not satisfied with the response from the first level, they may escalate the issue to the Grievance Redressal Officer, as detailed below:
Grievance Officer (Level 2):
Name: Vinod Tamada
Address: 3rd Floor (South West Wing), Plot no C2, Hill No 2, Non SEZ, IT Park Rushikonda, Visakhapatnam - 530048
Contact Details:
Email: [email protected]
Phone: 94911 91040
Response Time: The grievance will be addressed within 4 working days from the date of
escalation to Level 2
Escalation of complaints: Third Level
If the grievance is not resolved within 30 days, the customer may appeal to:
Grievance Officer (Level 3):
Name: Mohan Murali Gajula
Contact Details:
Email: [email protected]
Phone: 91547 30243
Response Time: The grievance will be addressed within 3 working days from the date of
escalation to Level 3
External Escalation
If the grievance remains unresolved even at the third level, customers may appeal to the appropriate regulatory body as per the applicable regulations.